Insurance companies are steering customers to bad body shops for auto body and collision repair.
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#1 by gurlface on August 18th, 2009
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If you are a shop with more that one DRP contract, your dick sucking lipstick is showing. You are ruining the industry.
#2 by gurlface on August 18th, 2009
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Tell that to the judge when the shop gets sued for an improper repair. Judge will say (and State Farm or whatever ins co) “you fixed the car”.I don’t work off insurance company “claims sheets” (I refuse to call them estimates) I work off my own damage analysis that I write after the vehicle is disassembled.State Farm touts they pay better than any other insurance company too. To that I say BWAHAHAHAHAHAHAHAHAHAHAHAHAHAnot by a mile. Even progressive pays better than SF in my shop.
#3 by bigtiii on August 18th, 2009
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Supplement is an insurance word. Charge the vehicle owner for what you have to do to properly repair their vehicle and let them fight it out with the insurer. After all, THEY have the contract with the ins co, not us.
#4 by bigtiii on August 18th, 2009
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In a perfect world, if the majority of shop owners/managers did this, it would work. Unfortunately, our industry has long since whored itself to the insurance industry. We should copy the medical industry and bill for every aspirin & ass wipe etc. that is used and stand firm.Let the customer “co-pay”. I keep going to the supermarket and demand that I only pay for certain items in my cart but they just don’t seam to grasp the concept
#5 by deege52 on August 18th, 2009
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No. The last thing we need to do is involve insurer interference. CHARGE THE CUSTOMER. That is what we should do. That’s what I do. I get paid. Insurers know that I know who owes me (vehicle owner) and they know who I’ll charge (vehicle owner) and therefore the vast majority reimburse their insureds for the repairs.We must avoid anything that resembles the medical side. Health insurance contracts are VASTLY different than prop and casualty. I use the supermarket analogy often myself.
#6 by bigtiii on August 18th, 2009
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AMEN TLBINGO!
#7 by bigtiii on August 18th, 2009
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No they aren’t forced they line up in droves to sign up.We’ve been DRP free for 3 years now and I’ll never look back.
#8 by bigtiii on August 18th, 2009
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They are forced. If they do not, then the insurance companies “steer”(by that I mean BS) the customers to shops who will work WITH the insurance companies. Anything to save the Ins. Co. a buck. Seriously, anything. It should be outlawed. Customers need to be well informed about how the “scam” (DRP) really works.
#9 by RedMister1 on August 18th, 2009
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They steer even among DRPs. That’s a given. SF steers and attempts to steer our customers daily. I have the recorded phone calls to prove it.I agree that it should be outlawed, but I disagree that the shops are forced. If shops would simply tear up their agreements…no more steering.We have an excellent reputation so steering attempts, while sometimes successful, aren’t as effective.